If GetFreeSpaceGB("\
as\public") > 50 Then
Call VBMain()
End If

Function GetFreeSpaceGB(ByVal drvPath)
Dim objFSo, d
Set objFSo = CreateObject("Scripting.FileSystemObject")
If Not objFSO.FolderExists(drvPath) Then
' return zero if the folder doesn't exist
GetFreeSpaceGB = 0
Exit Function
End If
Set d = objFSo.GetDrive(objFSo.GetDriveName(drvPath))
GetFreeSpaceGB = d.FreeSpace/ (1024 * 1024 * 1024)
End Function

For brevity, CD will refer to either CD or DVD.
Except where stated, it is equally applicable to linux or PE based rescue CDs.

Introduction

The causes of non-booting rescue CD fall into one of two broad categories, either it is an issue with your CD or with your PC.

Verify your CD

Try as many of the following steps as possible:

1. Try booting the CD on a 2nd PC.
   If it boots, this indicates a configuration or hardware issue with your PC. Please see Verifying your PC later in this article.
2. Try a different brand of CD media.
   We have found that CD recordable media is of variable quality. Often, using different media will resolve your issue.
3. Try creating the rescue media on a 2nd PC.
   If Reflect is installed on the 2nd PC, please try creating rescue media there.
   Alternatively, following the same CD creation steps as before, select Create ISO image file on the last page of the wizard. Transfer this to the 2nd PC and us a third party utility such as ImgBurn to burn the CD.
   In each case, try booting the 1st PC with the new CD.

Verify your PC.

To boot rescue media from CD, your BIOS or UEFI firmware must be correctly configured and have hardware suitable for booting. Please try as many of the following steps as possible to diagnose this.

Note that there is no standard for motherboard firmware configuration, so our instructions are necessarily non-specific. Please consult your motherboard manual for details relevant to your PC.

1. Try booting a Microsoft Windows install CD.
   If the boot fails, this is indicative the your hardware is incorrectly configured. Please continue through this list for further diagnosis.
2. Invoke your BIOS/UEFI boot menu.
   
   Boot menus vary in appearance and are invoked in different ways. You may need to refer to your motherboard manual to find the key combination to access this. Sometimes, this is displayed on the screen and is usually a key such as DEL, F8, F11, F12, F2 etc.
   Please note that on UEFI/BIOS dual systems, you may be given the option to boot UEFI or not for each device. Please boot the type matching your installed OS. There are a few possible outcomes:
   1. You are able to boot your rescue media in this manner, but not without performing this step. In this case, please see the next step in this section.
   2. You are unable to boot your rescue media having seen the hardware in the menu. In this case, you may wish to try the Verify CD steps above. If these do not rectify the issue, your hardware may not support booting Windows PE (you can also try this with the Windows Install CD to verify). In this case, please try an alternative rescue media format such as USB, or attach a different CD/DVD drive to the system.
   3. You are unable to see the hardware in your list. In this case your firmware has not recognised the device and it is not supported for booting.
3. Change the motherboard boot order.
   Please enter your BIOS or UEFI firmware setup utility and navigate to the "boot order" or "boot menu" equivalent screen. Please ensure CD/DVD booting has a higher priority than your hard disk, which may be labelled ATAPI, SATA, SCSI or various other labels depending on your system. Please press F10, or your equivalent for "save and exit" to reboot the system with the new priority.
   Please note that some UEFI firmware may not have boot priorities for removable media, or booting from removable media may be a configurable option that you must enable.
4. Create a USB rescue stick.
   Follows the same steps as used when creating a CD, selecting instead "USB media" on the last page. If this works and your have verified your CD, it is indicative that your hardware cannot boot a CD. However, a usb stick, is just as functional as a CD, so we recommend you use this as your rescue device.
   Note: This is only available for PE rescue media.

What to expect when booting rescue media.

1. The PE 3.0 environment is based on (a cutdown version of) Windows 7 and so boots in a similar fashion.
2. The PE 4.0 environment is based on Windows 8 and so boots in a similar fashion.
3. You may notice a lag during boot on CD/DVD rescue media whilst the WIM is copied into memory. This can take some time, so please be patient. PE 4.0 media on UEFI systems may additionally display no progress bar during initial load, so please be patient if you have a blank screen.

• Installing a new 3rd party VSS provider
• An existing provider becoming corrupted

Re-register the VSS components
Copy and paste the following lines into a DOS batch (.bat) file and execute:

cd /d %windir%\system32
net stop vss
net stop swprv
regsvr32 /s ole32.dll
regsvr32 /s oleaut32.dll
regsvr32 /s vss_ps.dll
vssvc /register
regsvr32 /s /i swprv.dll
regsvr32 /s /i eventcls.dll
regsvr32 /s es.dll
regsvr32 /s stdprov.dll
regsvr32 /s vssui.dll
regsvr32 /s msxml.dll
regsvr32 /s msxml3.dll
regsvr32 /s msxml4.dll
vssvc /register
net start swprv
net start vss

Error

0x8004231f - Failed to Create Volume Snapshot

Solution 1 - Remove drive letters allocated unnecessarily to small partitions

Solution 2 - Increase shadow storage space

Solution 3 - Remove old VSS snapshots

Description

Error code 0x8004231f indicates VSS_E_INSUFFICIENT_STORAGE (Insufficient storage space for the Shadowcopy). Shadow storage space is used for system restore points and by Macrium Reflect. You may have inadvertently allocated a drive letter to the Microsoft System Reserved partition (MSR) or you may have too many restore points on your system.

---

Solution 1 - Remove drive letters allocated unnecessarily to small partitions

The Microsoft System Reserved (MSR) partition is required to boot Windows 7 and later operating systems. Ordinarily, this partition does not have a drive letter assigned to it. If a drive letter is assigned then this can cause problems with Microsoft Volume Shadow copy Service (VSS).

Note: The same is also true of OEM utility partitions such as DELL utility partitions. It is not required for these partitions to have drive letter associations and allocating a drive letter can cause VSS to fail..

For more information on correcting this please see this article:

"How to remove a drive letter from the - MS System Reserved partition"
http://kb.macrium.com/KnowledgebaseArticle50162.aspx

To see the amount ofstorage space allocated and used for Volume Shadow Copies run thefollowing command from a command prompt with elevated privileges:

Vssadmin list shadowstorage

To allocate more storage (e.g. 50GB) run the following command:

vssadmin resize shadowstorage /For=C: /On=C: /MaxSize=50GB

Solution 3 - Remove old VSS snapshots

During normal Windows operation, restore points will be created during software installation and other day to day operational tasks. These restore points create snapshots that reside in an area of the disk and consume disk space.

This disk space can be reclaimed by using the vssadmin command in an elevated MS-DOS command prompt. The following KB article will help with launching an elevated command prompt. Once the command prompt is loaded, enter the following command:

vssadmin delete shadows /all

This will remove all VSS snapshots on the system, prompting you first for confirmation. Running the command 'vssadmin list shadows' will display a list of snapshots on your system along with associated ID. Deletion by ID must specify a valid snapshot ID, deletion by volume must specify a valid Windows volume (e.g.: C:) and deletion of oldest snapshot simply removes the single, oldest snapshot on the system. An example of deleting by ID follows:

C:\Users\Dev>vssadmin delete shadows /shadow={42bb9090-723c-4107-8954-92006026defd}

To not be prompted by any of the commands use the /quiet flag.

The following Microsoft KB article will provide further information regarding vssadmin delete shadows.

Error

Backup aborted! - Failed to create volume snapshot error. Result Code: 0x8004230F

Description

The windows snapshot component VSS will fail if a disk with a non standard sector size is attached to your system, even if this disk is either being backed up or used to store the image files. This can be an internal disk or one connected by USB or eSata. These disks are fortunately rare, and are typically found only in sizes of 1TB or above.

Error reporting in V5 Reflect

The extended VSS error information will be reported as below for version 5. See image, note the result code may be different, but the extended error will always be ...

ERROR: COM call "m_pVssObject->BackupComplete(&pAsync)" failed.
- Returned HRESULT = 0x80042301
- Error text: VSS_E_BAD_STATE

Error reporting in V4 Reflect

You will see the following error, note the result code may be different.

To get the extended VSS information, you need to run the backup from a VBScript file? Right on your XML definition and select 'Generate VBScript'. Accept the defaults and run the VBScript source. To run VBScript, click the VBScript tab, right click on the file and select 'Execute'. Once run, a detailed log file will be created in the same directory as the VBScript source. The log file name will be 'log-<date>-<time>.txt'. Open the log file with notepad or similar and search for the following text as before ...

ERROR: COM call "m_pVssObject->BackupComplete(&pAsync)" failed.
- Returned HRESULT = 0x80042301
- Error text: VSS_E_BAD_STATE

Identification of disks with a non standard sector size

Run 'System Information' ('All Programs' > 'Accessories' > 'System Tools' > 'System Information').
Expand the Components->Storage->Disks node, and scroll down the list of disks, looking for any that have a Bytes/Sector value not equal to 512.

---

Solution

Unfortunately, until Microsoft fix this issue, the only option is to remove this disk from your system. Read this
Article for general information regarding Microsoft support for non-standard sector sizes.

Note: Some Western Digital disks can be formatted for "Windows Vista Compatibility" using the supplied software. This enables 512e in the firmware and adds support for VSS.

Error

Backup aborted! - Failed To Create Volume Snapshot. Result Code: 0x8004230f

You may also see the error VSS_E_UNEXPECTED_PROVIDER_ERROR in the VSS log.

---

Description

This error often occurs if a product called 'ShadowProtect' from 'StorageCraft' or other similar programs such as Acronis are or have been installed on your PC.

If you receive the following error at the end of your image log then it's likely that Macrium Reflect has a conflict with other imaging software on your PC

Check that none of your attached disks have non-standard sector sizes.

To do this, run 'System Information' ('All Programs' > 'Accessories' > 'System Tools' > 'System Information')

Expand the Components -> Storage node and select the Disks item.On the right, all your attached disks will be listed. Check that all the disks have a Bytes/Sector value of 512. Due to a limitation of VSS, if a disk is attached with any other value, even if you are not imaging it,then VSS will fail with result code 0x8004230f.

Please see this article for more information on disk sector size issues: VSS Error: 0x8004230F - Failed to create volume snapshot

To fix this problem please take the following steps:

1. If ShadowProtect is installed on your PC then you must uninstall it if you want to use Macrium Reflect.
   Remove the following registry key:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{24602736-bed9-4619-91b0-243447c6409c}
2. This key can be left behind after uninstalling ShadowProtect and will cause a VSS error when Reflect creates a shadow copy.
3. Restart Windows.
4. For help on editing the registry please see here:
   http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/regedit_overview.mspx?mfr=true
   http://support.microsoft.com/kb/136393

If you don't have the registry key above then make sure that you only have the following entry for VSS software providers in registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers

To add the default VSS provider registry entry.

1. Copy the following text to Windows notepad:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{b5946137-7b9f-4925-af80-51abd60b20d5}]
@="Microsoft Software Shadow Copy provider 1.0"
"Type"=dword:00000001
"Version"="1.0.0.7"
"VersionId"="{00000001-0000-0000-0007-000000000001}"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{b5946137-7b9f-4925-af80-51abd60b20d5}\CLSID]
@="{65EE1DBA-8FF4-4a58-AC1C-3470EE2F376A}"

2. Save as 'VSSWriters.reg'

3. Double click 'VSSWriters.reg' in Windows Explorer to import the entries in your system registry

We also provide a program which in most cases will recreate the correct registry setting and re-register all VSS components. Please download oneof the below programs to fix your problem:

VSSfix 32bit - download
VSSfix 64bit - download

This article explains how to restore an image of an MBR system disk to a GPT disk that supports the newer UEFI booting standard.

Background
UEFI (the Unified Extensible Firmware Interface) is an interface between a computer's firmware and operating system. It is designed as a replacement for BIOS (Basic Input/Output System). UEFI supports hard disks with either MBR (master boot record) or the newer GPT (GUID Partition Table) system. GPT is a newer standard, that supports disks larger than 2TiB and allows for more than four primary partitions per disk.

As UEFI and GPT become more widespread, older images of MBR disks will often need to be restored to replacement UEFI / GPT systems.

This article assumes that, apart from the type of disk, there are no other hardware differences between the system being imaged and the system being restored to. For dissimilar hardware, Redeploy may be needed.

To prepare a GPT disk to boot in UEFI

1. Boot into Windows PE.
   Please see here for more information on Windows PE and the Macrium Reflect rescue Environment: Understanding Rescue CDs and the Macrium rescue environment
   
   Rescue media created with v5.2.6249 or later on Windows 7/8 operating systems will be dual boot. That is, they will boot in both MBR and UEFI mode.
   Please boot your rescue media in UEFI mode. Consult your Motherboard user manual for information on how to do this.
2. Open a Windows command window, and type:
   diskpart


   Note: To open a command window click the icon on the taskbar.

3. List the disks:
   list disk

4. Select the disk number that you want to restore to. For example:
   select disk 0

5. Clean the selected disk:
   clean

6. By default, "clean" creates an empty MBR disk. Convert it to GPT:
   convert gpt

7. Create the EFI partition:
   create partition efi size=200

8. Format the EFI partition:
   format fs=fat32

9. Create the MSR partition:
   create partition msr size=128

10. Exit Diskpart:
    exit

To restore an image to the GPT disk, ready to boot in UEFI

1. In Macrium Reflect, click the Backup tab and then click Refresh to read the newly initialized disk.
   

   
   
   

2. Click the Restore tab, select the image file, drag and drop the imaged partitions but DO NOT restore the MSR partition from the image file. In the example below only the C partition was restored to the target disk.
   

   
   
   

3. Once the restore has completed you'll need to configure the UEFI boot files in the EFI system partition.
   
   Follow the steps in the section "Fix Boot problems for GPT/UEFI Boot Systems" in the following KB article:
   How to fix Windows boot problems

Note: You may need to edit the UEFI configuration to tell it to boot into the new GPT hard disk.

This article provides information on how to schedule incremental and differential backups

1. Once you have saved your xml file, select the 'Backup' tab and then 'Backup Definition Files' tab.

2. Right click and select 'Schedule':

3. You can now choose whether to schedule a Full, Differential or Incremental image in scheduled task wizard:

4. Once the scheduled task is saved it can be seen in the 'Scheduled Backups' tab along with the backup type:

Macrium Reflect can create file backups as well as disk images. However, for this tutorial you be able to complete the following tasks:

• Create a full image of your computer's system drives using the wizard

• Save your options as a XML definition file for easy re-running

• Retrieve your saved XML definition

Before you start this tutorial, you need to have installed Macrium Reflect on the machine you wish to backup.

Creating a backup of your computer

1. Start Reflect and take the option ‘Create an Image of the partition(s) required to backup and restore Windows’ located in the top left hand pane of the application window to start the backup wizard. It is highlighted in red below.

2. The wizard should start as shown below. You will note that all partitions are displayed in the wizard, but only the system partitions have been selected. 

Note: Further information about Windows 7 partitions can be found here

3. In the 'Destination' section, select where you would like the resultant image to be written. In this tutorial, 'E drive' has been used. Click 'Next'.  For more on choosing a backup destination see the section on Backup Destinations, below.

4. A summary screen is shown detailing the settings used for this image. Click 'Finish'

5. You are now given the opportunity to save the backup options as shown in figure 3 below.

It is also not mandatory to run the backup at this point. However, for the purpose of this tutorial click 'OK'

Your system partitions will be backed up to the chosen location as shown below.

When the image has completed click 'OK' to shut down the message box and then click 'Close' to close the backup window.

Your system has now been backed up.

Retrieving your saved XML backup configuration

Macrium Reflect saves backup configurations using XML. Using an XML definition you can schedule a backup, generate a VBScript file for complex scenarios or simply create a desktop shortcut for instant running of your backup by clicking the shortcut icon.

In order to view your saved XML backup configurations, select the 'Backup Definitions Files' tab as shown below.

If your computer refuses to boot or load Windows, or if you are trying to restore an image to a partition that Reflect cannot lock (such as your Windows system drive), then you will have to start your PC using a rescue CD or boot into the Macrium Rescue environment.

For the professional and server editions, you have the option of restoring to a new system or virtual machine, employing the redeploy feature to reconfigure your windows installation for the new hardware.

You have a number of options, each with their own advantages. The aim of this article is to help you understand which one is the best choice for you.

The Linux Rescue Environment
Linux is a free, open source UNIX based operating system, with wide hardware support.

Windows PE Rescue Environment
WindowsPE is a reduced version of windows designed to boot off CD/DVD mediaon the widest range of hardware. Macrium v5 enables either PE3.1 or PE4, based on Windows 7 Service Pack 1 and the windows 8 kernel respectively.

Note: Historically, PE was prebuilt by Macrium. However, due to a global licensing change, the PE components are now downloaded from Microsoft and the rescue environment is built locally. This is an automated process, running as required by the rescue media wizard.

You have the choice of PE3.1 or PE4, defaulting to PE3.1 unless you are running windows 8 (server 2012). We suggest you stick with the defaults unless you have good reason not to.

If your Rescue CD or USB equivalent does not boot

Have you changed your BIOS settings to boot from CD/USB before your hard drive?

Accessing the BIOS varies from PC to PC but you will always see a brief message that tells you how to do this as the PC is starting. Power on your PC from a full shutdown (not hibernate) and watch the screen carefully. Look for a line of text that says something like, 'Hit Del to enter setup' or 'Press F2 for BIOS settings'.Once you've found the correct key (generally, Del, or one of the function keys such as F2, F10, F11 or some other key such as ESC), press it repeatedly until you see a BIOS setup screen.

There are many articles already on the internet about setting your BIOS to boot from CD/DVD or USB (USB is often called 'removable device' or 'USB-HDD' or 'USB zip disk' or something similar): You can find pictures of BIOS setup screens on a number of websites if you do not have your motherboard manual.

(Note that some old PCs may not be able to boot from USB but only CD/DVD).

Once you've changed the BIOS settings correctly, your PC should load Windows PE or Linux quickly. You may though see on the screen something like the following line: Press any key to boot from CD or DVD in which case press any key on the keyboard to boot from CD/DVD otherwise your CD/DVD will not boot.

<definition file name>_before_snapshot_wait.bat
<definition file name>_after_snapshot.bat

'My SQL Backup.xml'

'My SQL Backup_before_snapshot_wait.bat'
'My SQL Backup_after_snapshot.bat'

NET STOP MSSQLSERVER

NET START MSSQLSERVER

Getting Help

This article describes how to restore a backup image

1. Restoring an image using the default settings
2. Modifying the restored partition properties
3. Restoring a system partition

Restore a data image

1. On the main screen, select the 'Restore' tab as shown in red below.

2. Backup images available to be restored are shown in the main pane. Select the image you wish to restore and select the 'Restore Image' link as shown in green above.

3. The next dialog now gives you the opportunity to restore the image.

Note: By default, partition(s) will be restored to their original locations. However, it is possible to restore to a different partition by using 'Drag and Drop'. Simply drag the source partition to any available partition on the target disk.

In this instance, the default settings shall be used. Click Next.

4. A summary screen is displayed confirming the choices that have been made. Click Finish.

5. The image will now be restored. At the end of the process, an explorer window will open at the root of the destination so that it you can check that the files have been restored correctly.

There are a number of things you can do here:

• You can modify the resultant drive letter by choosing one from the pull-down list.
• You can modify and select the partition type i.e. Primary, Active, Logical
• By clicking on the < > arrows above the disk view, you can click-and-drag the size of the partition as you wish
• You can then fine tune the exact partition size, its free space and alignment by using the controls on the bottom left of the dialog
• The Maximum Size button configures the partition to take the maximum available unallocated space on the disk, in this case about 1TB (the size of the disk)
• The Minimum Size button configures the partition to take the minimum size which in this case is roughly the same as the amount of data on the disk i.e. 460MB
• The Original Size button sets the partition to be exactly the same size as it was prior to backup

When you click OK, you can then follow the steps in the first part of this document to complete the restore.

A Youtube video outlines some of the basic issues discussed here:

1. In the main application window, select the 'Restore' tab as shown in red as shown below

2. Select the required image and click the 'Restore Image' link as shown in green above.

3. As above in step 3, you can choose to restore the image to a different partition. However, for this tutorial use the default settings and click Next

4. Review the summary and click Finish

5. At this point, Macrium Reflect recognizes that it is not possible to restore the image to the 'C drive' and therefore displays a dialogue informing you that Windows PE must be used. Click 'Run from Windows PE'

6. You will now be prompted to restart your PC. Close down any saved work and click 'Restart Now'

7. The system will reboot, Macrium will add a boot menu option and automatically select the recovery environment.

8. Windows PE will now boot and automatically run Macrium which will detect which image is to be restored and start restoration automatically as shown above. When the restoration is complete, Macrium will automatically reboot the PC again and the normal copy of Windows will boot as normal.

You should find that the files in the image have been successfully restored.

A Youtube video tutorial detailing how to perform a system restore is available below:

This article describes how to use the Windows sysprep utility to prepare a machine to be deployed across multiple other machines.

Configure your PC for deployment

1. Open an explorer window and navigate to C:\Windows\System32\sysprep
2. Run sysprep.exe
3. Ensure that the System Cleanup Action is set to the Out-of-Box Experience, and that Generailze is checked as below.
   
   Shutdown options are up to you, but selecting Quit ensures that the system will not reboot or shutdown automatically.
4. Click OK.

Image with Reflect and deploy

Description

In Windows 8.1, during the backup process, the following error may be found in the Windows Event log.

Event 513
Source: Microsoft-Windows-CAPI2
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error: Access is denied.

This message is caused by the Windows Shadow Copy System Writer. If the permissions of the COM catalog folder are incorrect, this writer may not work properly.

Solution

1. Navigate to your C:\Windows folder within Windows Explorer.
2. Right click on the folder Registration. Click on Properties, and go to the Security tab.
3. Click the Advanced button. If the User Account Control dialog box appears, click Continue.
4. In the following dialog, make sure that the following permissions are set:
   • The Administrators group has Full Control over This folder and files.
   • The Everyone group has List folder/read data, Read attributes, Read extended attributes, and read permissions for This folder and files.
   • The SYSTEM account has Full Control over This folder and files.
5. Click OK.

This article details the issues with HP Protect service when trying to mount a Macrium Reflect image in Windows 7

Problem

Solution

1. Right click My computer and select 'Manage ' expand Services and Application, then select 'Services' then navigate to the service entitled 'FLCDLOCK' Double click the service and select 'Stop' see below:
   
   
2. After disabling HP Protect service mount your backup using Macrium Reflect or by right clicking the file and selecting 'Explore Image'
3. To enable HP Protect service restart your computer.

This article details the issues with Trend Micro Titanium when trying to mount a Macrium Reflect image backup on Windows 7

Problem

Solution

What is a verification failure?

How does Macrium Reflect check the data integrity?

Why can't Macrium Reflect validate the data as it is written?

Why don't I have any other problems with my system?

I don't believe you. How can I be sure it isn't a problem with Macrium Reflect?

• Use the DOS copy command with the '/v' switch to copy a large single file (peferably the same size as the image file that's failing) from the source of the image to the same backup device. The '/v' switch will verify the file after copying and will report any errors.
• If you want to use a GUI based application the try the free utility ExactFile available from http://www.exactfile.com. A pdf article on using ExactFile is available here: http://updates.macrium.com/reflect/utilities/exactfile.pdf
  
  
• Try a different imaging application that provides verification such as Acronis or Norton Ghost.

Troubleshooting verification problems:

1. Isolate the backup drive

If the backup drive is an external drive then backup to the same drive using a different PC. If your system is generally stable then the issue causing the verification error may have very low probability of occuring. Therefore, to optimise the chance of triggering it, you should try to backup the same or a greater volume of data. If you still receive verification errors then your drive is faulty and you should use a different backup device.

2. Use different data leads and ports

If possible try using a different sata or usb leads or connecting the device to a different port. Also, if using USB, try removing any USB hubs between the storage device and the computer.

3. Try a different backup destination

Try combinations USB/Fire-wire/eSata/Network. If you only get corruption with one of the connection types then that sub-system has a problem. Updating the firmware or software drivers for the controller might resolve the problem.

3. Replace or swap out your RAM modules

If the error can't be traced to a single component then you may have faulty system RAM. If you have more than one RAM module installed then swapping out the memory can isolate the faulty RAM module.

Note: Memory checkers such as 'memtest86' will often fail to find any problems even though there is a latent issue with the RAM.

4. Turn off your anti-virus software

We have had an uncorroborated report that some anti-virus software can corrupt disk writes. If you find that your images pass verification after disabling your AV software then we strongly recommend that you un-install your AV software as it is compromising your system.

	Standard	Enterprise
Workstations	Unlimited	Unlimited
Servers	Up to 10	Unlimited
Reflect Server Edition License	Included	Included
Upgrade Protection	Included	Included
Price Year 1	$399	$699
Renewal Year 2 onwards	$279 pa	$579 pa

What is the Technician's License?

There are two technician's licenses available:

• Standard - Maintain up to 10 servers and unlimited workstations

• Enterprise - Maintain unlimited servers and unlimited workstations

The Standard Technician's License permits a single technician to image and restore up to 10 different servers and unlimited workstations. The Enterprise Technician's license has no restriction on the number of servers that can be imaged. Providing the Macrium Reflect is not installed on more than one PC at a time.

The Technician's License includes one copy of our premium software, Macrium Reflect Server Edition, for each technician together with free upgrade protection during the subscription period. This software also comes with Portable Application Support, allowing you to create a single USB stick with rescue environment that can image your target workstations online and offline. This enables maintenance of your servers and workstations without the need to install Macrium Reflect.

Each Technician's License is renewed on an annual subscription basis, with a reduced subscription applying from Year 2 onwards.

The improved Macrium Reflect Technician's Edition v5 now includes:

• Portable Application Support
• Upgrade Protection
• Macrium Reflect Server License (Technician's)

Please note: Technician's Licenses first purchased before November 2011do not include these additions, even if they have been renewed afterthis date. Please contact us for a discounted upgrade to the newTechnician's Edition with the additional functionality.

This license arrangement is ideal for IT technicians or service companies who might maintain a large number of PCs and may wish to back them up prior to carrying out work. If they did not have the Technician's License, then every time they backed up a different PC a new copy of Macrium would need to be purchased, because the usual licensing arrangement is machine specific. Using a Technician's license allows the technician to backup or image each PC using a single Macrium Reflect license.

Typically, a technician would use the Portable Application or its accompanying PE environment to image their target workstations. This means Reflect needs only to be installed on a single PC and the Portable Application Media created.

Note: The base install of Macrium Reflect may only be installed on a single PC at a time. If you wish to move this install, you will have to uninstall and reinstall the software.

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What is Portable Application Support?

Portable application support ships exclusively with Macrium Reflect Technician's Licenses. In addition to allowing you to create a bootable USB stick from which you can rescue your systems, you can also optionally add Portable Application support to your media.

This will allow you to run Macrium Reflect on your licensed PCs directly from the USB stick, without needing to install Reflect on the workstation or server first.

Reflect can then be launched from the USB stick using the file "portable.exe":

Which launches the familiar Reflect main screen. To this, we have added two notable additions:

1. Notification of your expiry date, so that you know when your renewal is due. Note: On this date, your USB stick will stop working.
2. An additional wizard to add drivers to the bootable environment contained on the USB stick. This allows you to have one rescue environment which works on all the workstations/server you wish to back up and restore.

License templates

You can view templates of the Technician's Licenses below:

Technician's License - Standard

Technician's License - Enterprise