This FAQ covers some of the commonly encountered queries regarding transitioning from Macrium Reflect v4 to v5.

Will I need to recreate my v4 backup XML definition files?

Can Version 5 be installed over 4? Will both 4 and 5 be on the hard drive? Should 4 be uninstalled first?

Does Windows PE need to be reinstalled and new rescue CDs made? Will the old Rescue CDs still work?

Can you restore an image taken with v4 to different hardware?

Why can’t I change the install location?

After purchasing an upgrade, can I continue to use my 4.2 license on another computer?

Do I need the professional edition?

Error

Backup aborted! - Failed to create volume snapshot error. Result Code: 0x80042301

Description

The windows snapshot component VSS will fail if a disk with a non standard sector size is attached to your system, even if this disk is either being backed up or used to store the image files. This can be an internal disk or one connected by USB or eSata. These disks are fortunately rare, and are typically found only in sizes of 1TB or above.

Error reporting in V5 Reflect

The extended VSS error information will be reported as below for version 5. See image, note the result code may be different, but the extended error will always be ...

ERROR: COM call "m_pVssObject->BackupComplete(&pAsync)" failed.
- Returned HRESULT = 0x80042301
- Error text: VSS_E_BAD_STATE

Error reporting in V4 Reflect

You will see the following error, note the result code may be different.

To get the extended VSS information, you need to run the backup from a VBScript file? Right on your XML definition andselect 'Generate VBScript'. Accept the defaults and run the VBScriptsource. To run VBScript, click the VBSCript tab, right click on the fileand select 'Execute'. Once run, a detailed log file will be created inthe same directory as the VBScript source. The log file name will be'log-<date>-<time>.txt'. Open the log file with notepad or similar and search for the following text as before ...

ERROR: COM call "m_pVssObject->BackupComplete(&pAsync)" failed.
- Returned HRESULT = 0x80042301
- Error text: VSS_E_BAD_STATE

Identification of disks with a non standard sector size

Run 'System Information' ('All Programs' > 'Accessories' > 'System Tools' > 'System Information').
Expand the Components->Storage->Disks node, and scroll down the list of disks, looking for any that have a Bytes/Sector value not equal to 512.

---

Solution

Unfortunately, until Microsoft fix this issue, the only option is to remove this disk from your system. Read this
Article for general information regarding Microsoft support for non-standard sector sizes.

Note: Some Western Digital disks can be formatted for "Windows Vista Compatibility" using the supplied software. This enables 512e in the firmware and adds support for VSS.

Error

Description

Solution

Macrium Reflect Feature Comparison

Feature	Standard	Pro	Server
Disk Imaging
Disk Cloning
Access images in Windows Explorer
Schedule backups
Linux Rescue CD
Windows PE 3 Rescue Media (RAID support)
XP / Vista / 7 and WHS compatibility
File and Folder backup
Email notification of backup status
Differential and Incremental backups
Disk Space Management
Backup scripting
Recovery from Windows boot menu
Password protection and encryption
Support for GPT and dynamic disks*
Restore to dissimilar hardware with ReDeploy
Windows Server 2003/2008/2011 compatibility
Windows Server cross-hardware restore
Integrated Windows event logging

*To identify if you require dynamic or GPT disk support, read this.

Macrium Reflect uses the Windows Volume Shadow Services (VSS) to take snapshots of the file system prior to taking images and backing up files. As a result of this, Macrium Reflect is not supported on Windows operating systems prior to Windows XP SP1 and Server 2003 since they do not incorporate this service.

Use the table below to see possible solutions to common VSS errors: 

This article explains how to image and recover a disk that has developed bad sectors. A disk that has bad sectors is permanently damaged and, if the bad sectors were in use by the file system, it is very likely that the data contained in the damaged area is unrecoverable.

This may be a sign that your hard drive is coming to the end of its life, though, it is still possible to manage the situation and create an Image whichcan be restored or used to mount and copy files and folders.

For more information on bad sectors please see this Wikipedia article http://en.wikipedia.org/wiki/Bad_sector

Detecting bad sectors

If a bad sector is encountered during image creation then you will receive the following error in your backup log:

Backup aborted! Unable to read from disk - Error Code 23 - Data error (cyclic redundancy check)

Note: This is considered a fatal condition because your data cannot be read and the image will abort.

The first step should be to run 'chkdsk' on the problem drive to reallocate file system clusters to undamaged disk sectors.

---

Run chkdsk so bad sectors are not within the file system

Run 'chkdsk c: /r' from a command prompt. Replace 'c:' with the appropriate drive letter.

Note: The '/r' switch is important and will cause the entire file system to be checked for bad sectors. This will require a reboot to complete and may take some time.

To open a command prompt click 'Start' > 'All Programs' > 'Accessories' and select 'Command Prompt'. In Vista/7 right click and select 'Run as Administrator'.

Enter 'Y' if you receive the 'schedule this volume..' message.

The above will map out any bad sectors in use by the file system. After doing this immediately create an Image of your drive. This will ensure that all file system clusters are located on good sectors. It's important to realize that you have already lost data if clusters are relocated, as the data contained in them is unrecoverable. You should consider replacing your disk.

Note: If you still receive 'Error Code 23' in your log after running chkdsk then run chkdsk repeatedly until an image can be created without error.

A list of bad clusters is stored in the file system and is copied when you create an Image and when you restore the Image. After restoring an Image to a new disk, if you are running Windows Vista or Windows 7, then run 'chkdsk c: /b'which will re-evaluate all the bad clusters restored on your drive andremove non-faulty clusters from the list. If you are running Windows XPthen if you boot into the Windows PE rescue CD you can run the samecommand from there. /b only works with NTFS volumes.

Force Macrium Reflect to ignore bad sectors

If you are unable to successfully reallocate file system clusters by running chkdsk then you can force Macrium Reflect to continue on Error 23.

Take the 'Other tasks' > 'Edit defaults' > 'Advanced' option and select 'Ignore bad sectors', click 'OK'. Images will now complete:

Note: The bad sectors will be reported in the Image log, e.g:

Read Error: Bad sector found in cluster 2353222
Read Error: Bad sector found in cluster 2353223

This article shows you how to use VBScript to delete differential Images in a backup set. This enablesyou to retain a specified number of recent differential Images, this tutorial also applies to differential file and folder backups.

In the following example we will generate a VBScript source file that creates a differential backup (Image or file and folder)and then delete differentials in the same set retaining the '4' most recent differential images.

*** Note: You should only run this script on *differential* backupsets ***.

1. Generate VBScript file

Select 'Backup Definition Files' tab, then Right click on your Backup Definition File,and select 'Generate a VBScript File'.

2. VBScript Defaults

In the next dialog accept the defaults and click on 'OK', although you can make the File Name more descriptive of the drives/folders being backed up if needed.

3. Prepare to edit VBScript in Notepad

Select the VBScript tab, right click on the new VBScriptlist entry and select 'Edit'. Notepad will open.

4. Edit the File in Notepad

It is strongly suggested you do not select Word Wrap inNotepad, it is easier to edit without selecting Word Wrap


All the following code inGreen willneed to be copied to Notepad as per the instructions given:

After the line:
ExitCode = Backup ("""C:\Program Files\Macrium\Reflect\Reflect.exe"" -e -w <BACKUP_TYPE> ""PATH TO XML file""")

Copy and paste the following code:

Note: The number '4' above is the number of recent differential files you want to keep in the backup set,you can change this number

Example of Paste as indicated in following dialog:


At the very *end* of the file in notepad copy and paste the following code:

Save the file in notepad: File > Save and close notepad.

You can run VBScript files just like XML filesand you can schedule the VBScript file to run by right clicking on the VBScript file: Select 'Run Now' or 'Schedule' (more detail in step 6 if needed). If you have previously scheduled XML files running the Differential, this XML scheduling can now be deleted if it is to be replaced by the scheduled VBScript file; make sure you only delete an XML file under the Scheduled Backups tab and not under the Backup Definition Files tab.

6. How to run VBScript files on an 'ad hoc' basis and when Scheduled

If you want to run backups while retaining a limited number of Differentials you must nowrun the VBScript and not XML definition files. The following two examples aim to get you started with this.

6a. To run a single ('ad hoc') Differential backup:

Select the 'VBScript Files' tab and right click the VBScript file name, you wish to run, and fromthe 'Run Now' option select Differential. The Differential backup should now run:

6b. To Schedule a VBScript file to run daily, weekly or monthly at a day and time you choose:

1. Select the 'VBScript Files' tab and right click the VBScript file name, you wish to schedule, and select 'Schedule'
   
   
2. In the next dialog seen, make sure you only select Differential for your VBScript backup. The password which you may need to enter is your normal Windows login in password, the 'Task Name' should be a description of the partitions being backed up. Then click on 'Next'.
   
   
3. The next dialog asks when you would like the backup to be scheduled: daily, weekly, monthly etc. to select which days the differentials should run select 'Weekly'. Click 'Next'.
   
   
4. To set the controls to ensure that the backup is run every week at 1800 hours set 'Every 1 week' and 18:00. In this demonstration it runs 6 days a week, the checkbox at the botton entitled 'If missed then run at start-up' was also selected. The Start date will be the current date unless you change it. Click 'Next'.
   
   
5. A summary of the details is shown. Click 'Finish'
   
   

You will note that the details of this task have been addedto the main pain of the application under the 'Scheduled Backups' tab.

*** Remember: You should only run this script on *differential* backups***.

What is Macrium Redeploy?

• Migrating to a new machine due to hardware failure or planned upgrade such as a new motherboard etc.

• Moving between a physical and a virtual machine (P2V / V2P ).

• Changing a non-raid to a raid installation or legacy SATA to AHCI SATA

There are various aspects of the windows boot processes that will typically causea boot failure after significant changes to the hardware. The purpose of ReDeploy isto attempt to overcome these issues enabling a Windows installation to run on new hardware.

The discovery of hardware and association with a matching device drivers is atime consuming process. It must be undertaken when windows is being installed butthen is skipped during a normal windows boot to make the boot delay acceptable.

Early in the boot process, the boot loader loads the windows kernel (the coreof the operating system) and selected “critical” drivers required to get windowsup and running. If the new hardware configuration requires a new driver to readthe disk containing the operating system then windows will fail to boot.

Once the kernel and the critical drivers are loaded, the kernel is started. Thekernel and its associated HAL need to match the motherboard for best enabling. A driveris optionally loaded to handle specific cpu features. Again, for a stable system,this driver needs to match the hardware – in this case, the cpu model.

ReDeploy is designed to detect changes to these critical system features,locate relevant drivers and inject them into your windows operating system toenable it to boot.

You will need to run ReDeploy from the Windows PE Reflect rescue CD. Thisallows the new hardware to be detected and the configuration of the windowssystem modified to enable it to boot.

ReDeploy is designed make the complex process of getting an offline windows operatingsystem running as easy and intuitive as possible. What it will not do is install thecomplete driver set for the new hardware. You will be able to complete the driver installationfor devices such as network and graphics adaptors once your windows installation hasbooted on your new hardware.

Note: Image deployment to multiple PCs requires a deployment license for each PC deployed. Please see here for information on purchasing deployment licenses. If you deploy an image to a different PC then you should make sure your installed software, including Windows and Macrium Reflect is suitably licensed for the new PC.

Platform support

The Standard edition of Macrium Reflect v5 does not contain ReDeploy, neither do any of the 30 day trial editions.

Using Macrium ReDeploy

Note: ReDeploy will modify an existing offline operating system to work with new hardware. You should restore your system image to the PC being deployed before running ReDeploy. There is no need to reboot your PC after restoring an Image and before you run ReDeploy.

1. Boot the target PC with the Windows PE rescue CD or USB equivalent. (At bottom of this tutorial is a link to a video on creating a Windows PE rescue CD).
   
2. Take the ReDeploy Restored Image to new hardware option.
   
   
3. If you have a multi-boot system, then you will be presented with a list of operating systems, select the operating system to be redeployed. Click on 'Next'.
   
   
4. The following dialog will ask you to specify driver locations for your mass storage devices (such as RAID card). If you haven't already done so, please insert a driver disk for the hardware you are going to boot from. This will typically be the motherboard or RAID card driver CD, click on Add to add driver locations. You can also specify additional paths such as network folders, click on 'Map Drive' to add a network share. Then Click on 'Next'
   
   Note: ReDeploy will first search through any user specified driver locations. If none are specified or no matching drivers are found then removable devices such as CD's and floppy drives are searched. ReDeploy will also search through Windows' database of drivers.
   
   
5. ReDeploy will now seek drivers for all discovered mass storage devices and a list will be displayed with details to the right. Click 'Next'
   
   

   ReDeploy will now seek drivers for all discovered mass storage devices and a list will be displayed with details to the right.

   For each mass storage device, there are three possibilities:

   • The driver is already installed. It might still need to be enabled at boot – this will be done automatically.
   • The driver has been located, either from a CD, user specified path or from the Windows database. This driver will be installed on completion of ReDeploy.
   • No matching driver has been located.
   
   If no driver has been located or you wish to override the displayed driver, then the 'locate driver' button can be used to manually specify an .inf file.
   
   
   Note: If you have multiple mass storage interfaces in your system, then you only need to locate drivers for the hardware that contains the windows system and active partitions.
   
   
6. The options on the next dialog maybe left at the defaulted values. If you have trouble booting then these options can help resolve issues. Click Next. For more information about the options please see below:
   
   
   
   1. Disable reboot on system stop
      Set this option to stop automatic rebooting if a BSOD occurs while Windows is loading or running. If this option is not set and Windows generates a BSOD, there will be no time to note the BSOD error codes.
   2. Display boot drivers as they load
      Set this option to show which drivers are being loaded as Windows loads. Once Windows is loading and running without issue this option can be reverted using the Windows MSCONFIG utility. You can use the Pause/Break key to freeze the list as it scrolls past, use space to un-pause.
   3. Enable boot logging
      Set this option to enable logging of drivers being loaded by Windows as it loads. The resulting log file 'ntblog.txt' can be found in the windows folder. Once Windows is loading and running without issue this option can be reverted using the Windows MSCONFIG utility.
   4. Disable CPU Driver
      Set this option to disable CPU drivers. This may be useful if you see BSOD's in the selected Hardware Abstraction Layer drivers or system lockup on entering standby or shutdown.
   5. Set Hardware Abstraction Layer
      Set this option to choose which Hardware Abstraction Layer is to be used in the selected Windows operating system. The recommended HAL for this machine will be the one initially selected. If you have the incorrect HAL configured, your Windows installation will typically be unstable and you will often see random BSOD's or lock ups after Windows has booted. In particular, if you are redeploying from or to Virtual Box with APIC unchecked (the default) or very old physical hardware, the you will need to set a new HAL.
   6. Allow Windows to detect Hardware Abstraction Layer
      Set this option to allow Windows to determine the best Hardware Abstraction Layer to use at boot time. For Vista, use this in preference to the “Set Hardware Abstraction Layer” option. This is a Vista and later only option.
   7. Enable SATA AHCI
      Set this option to enable support for generic SATA AHCI hardware. You will typically also need to enable an option in your BIOS for your mass storage hardware to operate in this mode. This is a Vista and later only option.
7. You will be presented with a list of actions that will be performed and clicking Finish will apply these options to the target operating system. A log file 'ReDeploy.log' will be saved to the drive containing the operating system redeployed.
   
   
   After clicking 'Finish' to inject drivers and apply your settings you get a confirmation dialog, and you can reboot your OS which should now be compatible with your new hardware!

The linux CD is a compact and efficient rescue environment to restore all Windowsoperating systems. It will only enable your to restore your imaged partitionsto exactly the same size and position as they were at the time the imagewas created.

If you require more flexible imaging and restore options or your hardware is notsupported then use the Windows PE rescue environment. Note, RAID systems and disks attached via usb3 interfacesare not supported in this rescue environment.

It operates as a wizard, guiding you through locating an image, selecting what to restore and where to restore it to.

Image location

First a Macrium image file must be located.

1. Navigate to the folder that contains the image to be restored in the left hand pane. Possible locations are network attached disks, CDs or DVDs, internal hard disks or those attached via USB or eSata.

2. The backup list shows all backup images in the selected folder and the pane below shows the partitions included in the image.

3. Highlight particular backup image that you want to restore, the contents of which will be revealed in the lower right pane. If you have an incremental/differential set, chose the last image in the set, unless you wish to restore to an earlier point in time.

4. In the case that your images are multi-part images – typical for images stored on a FAT formatted device such as a USB hard disk or on CD/DVD recordable media, locate the last image in the set.

5. Note that the drive letters presented in the left pane may be different from those that Windows uses. If you wish to eject a CD, double click on the CD icon.

Select a network adaptor from the list and view or change the IP addressand network parameters if incorrect.

Note: if there are no adaptors listed, then the Linux rescue disk doeshave support for your network adaptor. In this case, consider a windows PE rescue disk.

The "Set" button applies any configuration changes, and "Get address" attempts to acquires a new address via DHCP. This will have been attempted at boot time, but may need to be invoked manually, for example where a network lead was not connected at boot time.

Once you have located the image, you can proceed to next page.

Partition selection

You are now prompted to chose which disk to restore using the drop downlist and then which partitions to restore. By default all partitions includedin the image will be selected.

Target disk selection

Restore

You are presented with a summary of the restore operation that you haveconfigured.

If you are happy to proceed, click Restore.

In the case that you have selected a multi-part image on a differentdisk such as a CD or DVD, you will be prompted to insert the disk containingthe first and then subsequent image files as they are required.

Check the disk for possible errors

• Run an elevated MS-DOS command prompt. 
  Click 'Start' > 'All Programs' > 'Accessories' > 'Command Prompt'  (For Vista/7 right click and select 'Run as Administrator')
  
• At the command prompt type:
  >chkdsk <volume drive letter> /r /f
  
  If you receive the message 'Would you like to schedule this volume to be checked the net time your system restarts?' press 'Y' then enter.

Error

ERROR: Selected writer 'SPSearch4 VSS Writer' is in failed state!
Backup aborted! - Failed To Create Volume Snapshot. Result Code: 0x8000ffff

In order to update the SharePoint databases, you must manually run the PSconfig utility. To run the utility:

1. Open an Administrative command prompt.
2. Change directory to C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\BIN
3. Run PSConfig.exe -cmd upgrade -inplace b2b -force -cmd applicationcontent -install -cmd installfeatures

Note: The Companyweb site will be inaccessible while the command is running. It is best to run the command after business hours. The amount of time the command takes to run will vary on the size of the database and the speed of the machine. On a reference machine with 8 logical processors, 32GB of RAM and a 2GB content database, the command took approximately 5 minutes to execute.

Original source: http://blogs.technet.com/b/sbs/archive/2011/07/06/potential-issues-after-installing-sharepoint-foundation-2010-sp1.aspx

Description

Windows XP & Windows Server 2003

• Click Start
• Select All Programs
• Select Accessories
• Highlight Command Prompt
• Right Click
• From the popup menu click Run As

• Select the radio button 'The following user'
• Select the Administrator user from the list of available user names
• Enter the password for the selected administrator user
• Click Ok to launch the elevated command prompt

Windows Vista, Windows 7 and Windows Server 2008 Family

• Click Start
• In the search box type in cmd
• Right click cmd.exe in the search results list
• Click 'Run as administrator' from the popup menu
• If you are not an administrator of the computer a dialog box will be shown prompting for the administrator password

External disks can be configured either for Performance or for Quick Removal.  When configured for Quick Removal, Windows will disable write caching to the disk thereby slowing down throughput.  All writes will go direct to the disk and throughput IO collisions can occur.  It is recommended that external disks are configured for Performance when you encounter the 1117 error code.  Follow these steps to configure the disk:

• Click Start, click Run, type devmgmt.msc, and then click OK.
• Expand 'Disk Drives'. Right-click the device, and then click Properties
  
• Click the Policies tab.
  
• Click Optimize for performance, and then click OK.
  
• Restart the computer

After restarting your computer we recommend trying another backup to see if this has resolved your issue.

Enable Write Caching

You make also want to enable write caching, This solution is used exclusively for backup operations.

• Take the menu option Other Tasks > Edit Defaults
• Select the Advanced category along the top toolbar.
• Select the Advanced Backup Options
• Ensure the option 'Enable file write caching' has a check against it.
• Click Ok to save the Macrium Reflect defaults.

Introduction

By their very nature, anti-virus and registry cleaner software may interfere with the normal operation of legitimately installed applications. This article outlines some of the issues this causes with Macrium Reflect and provides some solutions.

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Anti-virus software

Imaging

When imagining your disk, Macrium Reflect performs a number of actions that some anti-virus software may think of as being malicious. For example, when imaging or cloning your disk Macrium Reflect reads certain parts of the disk that are not generally accessed by every day applications. Reflect also writes very large files (the image file) which again is sometimes seen as being malicious by some anti-virus software. Specifically, it is often the case that imaging a drive will lock up or abort when 99% complete.

Performance

Anti-virus software is also sometimes responsible for significant degradation in the speed of imaging and restoration since the anti-virus process is constantly applying its rules to everything that Macrium Reflect and the other processes running on your PC are doing.

Downloading

When downloading a file onto your PC, before it has been written to your disk prior to execution, anti-virus software may exclusively lock file and scan it for viruses. Unfortunately, this may result in corruption of the download.

You should add the Macrium Reflect executable to the white list or trusted zone of your anti-virus software. The executable that runs Macrium Reflect is Reflect.exe and is generally located in C:\Program Files\Macrium\Reflect. We also recommend that you should exclude the scanning of .MRIMG and .MRBAK files.

If you are experiencing a Blue screen of death (BSOD) or a sudden reboot during a backup on Windows XP or 2003, then consider the following solution.This applies to any software that engages VSS, not just Macrium Refect.

Macrium Software takes customer support seriously and this article describes duration and nature of that support. The support for the current version 5 is the same as that for the previous version 4. There has been no downgrading of support, we pride ourselves on the support given.

There are 4 parts to this article, click on the appropriate link:

Support, Updates and Upgrades for v4 & v5 editions of Macrium Reflect
Clarifying the License Duration and Support for the different Macrium Products
How to contact Macrium Support
Links to other sources of Help

Support, Updates and Upgrades for v4 &v5 editions of Macrium Reflect

When you purchase the v4 Standard edition or v5 Standard/Professional/Server editions of Macrium Reflect, Macrium Support is provided free for one year or until a major release (for example 4.x to 5.x) whichever is the longer. You are guaranteed at least one year of free support. To maintain support after this time you are required to upgrade to the latest version of Macrium Reflect (currently version 5).

Macrium Support is by e-mail and support forum access. Many problems can be solved by finding solutions within the Forum, Knowledge base (KB)Tutorials, Help Tutorials and YouTube videos; these are instant solutions rather than wait for Macrium Support to respond (usually within 24 hours during weekdays). More on how to get support below.

Same version updates (4.x to 4.x or 5.x to 5.x) are free for life.

Major upgrades (for example 4.x to 5.x) are chargeable but with an upgrade discount.

Please note that e-mail Macrium Support is only available for the purchased editions and the full 30 day trial; also only those who purchase can post questions in the Forum.

The free edition is not supported although users do have access to view the Forum, Knowledge Base (KB) Tutorials, Help Tutorials and YouTube videos; but cannot post questions in the Forum.

Clarifying the License Duration and Support for the different Macrium Products

v4 Standard edition and v5 Standard/Professional/Server editions

Each Macrium Reflect license key, for v4 Standard edition or v5 Standard/Professional/Server editions, is for onecomputer. You may only transfer the license key to another computer for legitimate upgrade/replacement purposes.

When you purchase the v4 Standard edition or v5 Standard/Professional/Server editions you have the software licenses forlife, there is no annual fee to pay. The exception is when you upgrade, when your old edition is replaced by the upgradededition and your old license key becomes invalid having been replaced by the new upgrade license key. The supportassociated with these products is describedabovein the first part of this article.

Other Macrium Reflect License types: Technicians and Deployment licenses

These two license types run alongside v4 Standard edition and v5 Standard/Professional/Server editions. Theselicenses are mainly used by IT support departments of companies and IT organisations. The Technicians license lastsfor one year after which it can be renewed; and each Deployment license allows 10 deployments per license, you can purchaseadditional Deployment licenses.

• Technicians License

  Macrium Support for the Technicians license is available while the Technicians license is valid. This is normally 1 year from the date the Technicians license is purchased or renewed.

  There are 2 versions of the Technicians license - Standard and Enterprise: both allow use on unlimited workstations but the Standard edition can only be used on up to 10 Servers whilst the Enterprise edition can be used on unlimited Servers.

  A recent change to purchasing a Technicians license means you now get supplied a v5 Server edition of Macrium Reflect with the Technicians license. This Macrium Reflect server license supplied with the Technicians license is different from a normal Server license in that it includes 'upgrade protection'. As long as the technicians license is renewed annually then all future upgrades of this license are free (for example v5 to v6 etc..).

• Deployment License

  Support for the Deployment license is associated with the full license which is being used to deploy the backups. If you have a previous version of Macrium Reflect where support has expired it is strongly recommended that you upgrade. If you purchase a Deployment license where your associated full license support has expired then you will only get support within 30 days of the purchase date of the Deployment license.

For more information on Technicians and Deployment licenses see related links below.

How to contact Macrium Support

1. The first stage is to complete a support ticket. Click on this link for the ticket dialog. Complete the form by completing all required boxes. Complete the message box with detail of the reason or problem you are having together with any error messages. When requesting support please quote your latest valid license key where possible. You may also attach logs and error dialogs as necessary. Then click on 'Next'.
   
   You can use the support ticket for Sales queries as well as Support queries by selecting within the Contact drop down menu.
2. In the next dialog, which appears, you normally will get some links to the 'Knowledge base' which may help with your problem. After looking at the links, if you don't find a solution in the returned links, you can either re-phrase your problem/query and click 'Search Again' or click on 'Send' to send your query to Macrium Support or close the browser window if you have the answer to your problem.

Links to other sources of Help:

1. For a link to the Knowledge Base where you may Search or use popular tags to get help and tutorials click here.
2. To go to the Macrium Reflect FORUM click here.
3. To go to the 'Help' tutorials click here, you can also access the Help tutorials when running Macrium Reflect from the 'Help' menu by selecting 'Help'.
4. To see a range of YouTube videos on using Macrium Reflect click here.

The following solutions are available:

• Reboot the machine and attempt the backup again. It is possible that the machine was not rebooted after Macrium Reflect was installed. The alternate snapshot driver requires the machine to be rebooted before it can start successfully.
• Reinstall the software, reboot the machine and attempt the backup again.

Ultimately it is advisable, and highly desirable, to get VSS working correctly on the computer that you are attempting to backup. Please see the VSS Errors Category for further assistance with getting VSS working.

How to add TrueCrypt features to the rescue environment

dism /mount-wim /wimfile:C:\Program Files\Windows AIK\Tools\PETools\x86\custom.wim /index:1 /MountDir:C:\boot\macrium\WAIKFiles\mount

xcopy /i c:\TrueCrypt "C:\boot\macrium\WAIKFiles\mount\Program Files\TrueCrypt"

dism /Unmount-Wim /MountDir:C:\boot\macrium\WAIKFiles\mount /Commit

"x:\program files\truecrypt\truecrypt.exe"

 

dism /mount-wim /wimfile:C:\Program Files\Windows AIK\Tools\PETools\x86\custom.wim /index:1 /MountDir:C:\boot\macrium\WAIKFiles\mount

dism /Unmount-Wim /MountDir:C:\boot\macrium\WAIKFiles\mount /Commit

manage-bde -unlock e: -recoverypassword <key found in bk file>